Each service is carried out by 1 Sinderella
Cleaning is completed based on your priority order
The following are not included:
The same Sinderella takes care of your home on a long-term basis.
New customers start with a trial stage; once satisfied, they can continue with the same Sinderella.
A Sinderella is arranged randomly for each visit. Suitable for temporary cleaning or customers who do not need long-term arrangement.
✓ Customers are encouraged to use their own cleaning supplies to reduce cross-contamination risk.
✓ If the Sinderella needs to bring supplies, an additional RM40 applies.
✓ If cooking is required, it must be arranged in advance with customer service.
⚠ Post-renovation, rental unit, empty house, move-in, or move-out cases cannot be booked directly online and must be arranged through customer service first.
The same Sinderella takes care of your home on a long-term basis.
Yes, with advance notice to customer service.
Yes. During the trial stage, you may continue trying until you find a suitable match; after fixed pairing starts, customer service can still assist with adjustment if needed.
A customer who purchases fixed pairing service and prepays the full month in advance.
You may contact customer service through WhatsApp and we will assist you with the booking.